IT - Computer Support Specialist

Program Information

Degree Type
60-credit Associate of Applied Science Degree

Program Code
10-154-3

Time to Degree
2 years

Start Date
August / January / June

How You'll Learn

Hybrid
Daytime
Evening

Computer support specialists install equipment, assist users with technology or software issues, troubleshoot when problems arise and serve as a resource for end-users. Gain skills in problem solving, team building, service management and interpersonal communication. Become proficient at installing and updating computer operating systems and working with hardware and networks.

How To Apply

Apply online and pay the $30 application fee.
Submit a copy of one of the following to demonstrate your reading, writing and math skills:
- High school GPA of 2.60 or above. Transcript must include completed coursework through the 11th grade.*
- ACT, ACCUPLACER® or GED - 2014 Series (165 or higher).*
- Prior college coursework may meet this requirement in whole or in part. Courses must be in the specific area(s), and you must have earned a grade of C or better (2.0 on a 4.0 scale) in the courses.*
- If none of the above apply, sign up for the ACCUPLACER® placement test.

*Unofficial copies of these documents can be sent to admissions@wctc.edu.

Questions on the application process? Visit the Admissions page or contact an enrollment counselor.

Apply Online

Program Details

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Contact Us

Questions? We'd love to help! Connect with our Enrollment team by filling out our online form or by email at enroll@wctc.edu.

Potential Careers

If you are a tech-savvy problem-solver, then a career in computer support might be right for you! Those who work in this field must be good listeners, have strong customer service skills and be patient, especially when helping end users walk through steps needed to remedy a problem.

Computer Support Technician
IT Service Desk Analyst
Support Technician
Software Trainer
End-User Support Specialist

High School Eligibility

This program is open to qualified high school applicants. Learn more >

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Career Salaries

$42,600 – $68,300 annually

Salary range estimates based on wages for related occupations in Waukesha County as reported by Economic Modeling Specialists International (EMSI). Individual wages may vary based on experience, industry, location and specific job requirements.

Check the WCTC Graduate Success Report to view our graduates’ entry wages.

Financial Aid

As a program student, you are eligible to receive:

Financial aid loans
Scholarships
Other forms of assistance

Learn more about financial aid.

Program Courses

Information Technology Programs

Career Pathway

What Makes This Program Unique

Leverage current industry-standard software solutions, including Microsoft Desktop and Server operating systems, Microsoft Office, Apple IOS, Microsoft 365 and Azure, Scrum Framework and ServiceNow.
Prepare for Microsoft Windows and Server, ServiceNow and CompTIA A+ certifications.
Earn two degrees in three years by combining this program with IT - Network Specialist.

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Program Pathway

Earn certificates, technical diplomas and/or industry credentials along this pathway. Start with some courses for entry-level employment, and continue with additional courses for higher wages and job advancement.

IT - Computer Support Specialist Pathway

Earn credit for prior learning for the college-level knowledge and skills that you've already acquired through advanced high school classes, previous college coursework, self-study, military training work or volunteer experience.

More Credit Opportunities

Dual enrollment offers high school students an opportunity to get a head start in high-demand fields while earning college credits.

Learn More

You may have the opportunity to obtain credit for the college-level skills and knowledge you've already acquired through prior coursework, work experience and more.

Learn More

Transfer Opportunities After WCTC

WCTC has credit transfer agreements with many four-year institutions that allow our degree graduates to transfer credits into a baccalaureate program, often at junior-level standing.

Explore Transfer Agreements