Desktop Support Technician

Program Information

Degree Type
26-credit Technical Diploma

Program Code
31-154-1

Time to Degree
1.5 years

Start Date
August / January / June

How You'll Learn

Hybrid
Daytime
Evening

Desktop support technicians are among the first ones called when a technology problem arises with an employee’s computer or a company’s network. They provide remote or on-site support, troubleshooting and problem-solving. Develop skills in hardware/software installation and configuration, troubleshooting and problem resolution, customer support and networking fundamentals.

How To Apply

Apply online and pay the $30 application fee.

Questions on the application process? Visit the Admissions page or contact an enrollment counselor.

Apply Online

Program Details

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Contact Us

Questions? We'd love to help! Connect with our Enrollment team by filling out our online form or by email at enroll@wctc.edu.

Potential Careers

If you have a good sense of organization, are a problem-solver and logical thinker, a career in desktop support may be right for you. Those in this field must be mindful of deadlines as well as the computer user’s time. They need to see the problem through from start to finish – initial report to resolution.

Desktop Support Technician
Desktop Support Specialist
Help Desk Technician
IT Service Desk Analyst

High School Eligibility

This program is open to qualified high school applicants. Learn more >

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Career Salaries

$32,500 - $53,000 annually

Salary range estimates based on wages for related occupations in Waukesha County as reported by Economic Modeling Specialists International (EMSI). Individual wages may vary based on experience, industry, location and specific job requirements.

Check the WCTC Graduate Success Report to view our graduates’ entry wages.

Financial Aid

As a program student, you are eligible to receive:

Financial aid loans
Scholarships
Other forms of assistance

Learn more about financial aid.

Program Courses

Information Technology Programs

Career Pathway

What Makes This Program Unique

The IT Student Center provides IT students with a wealth of resources to practice their skills, complete group projects and work with mentors and tutors.
Hands-on activities and coursework provide opportunities to prepare for Microsoft Windows and Server, ServiceNow and CompTIA A+ certifications.
Job outlook is strong as technology continues to upgrade and change at a fast pace.

Man working on computer

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Program Pathway

Earn certificates, technical diplomas and/or industry credentials along this pathway. Start with some courses for entry-level employment, and continue with additional courses for higher wages and job advancement.

IT - Computer Support Specialist Pathway

Earn credit for prior learning for the college-level knowledge and skills that you've already acquired through advanced high school classes, previous ollege coursework, self-study, military training work or volunteer experience.

More Credit Opportunities

Dual enrollment offers high school students an opportunity to get a head start in high-demand fields while earning college credits.

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You may have the opportunity to obtain credit for the college-level skills and knowledge you've already acquired through prior coursework, work experience and more.

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