Course Listing

Fall 2024 Semester Courses

Customer Service Management

Course Description

Explore the skills, attitudes, and thinking patterns required to manage customer satisfaction and loyalty. Develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing customer needs.

This course is not offered in the current semester.
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Classes that are currently full are listed in italics. Waitlists for these courses may be available. View waitlists when you register online, or contact Registration at 262.691.5578.
+ = Course restriction applies, click on the course for more information.
Days of the week abbreviations: M - Monday; T - Tuesday; W - Wednesday; Th - Thursday; F - Friday; S - Saturday; Su - Sunday

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