Customer Service Specialist

Program Information

Degree Type
16-credit Technical Diploma

Program Code
30-102-4

Time to Degree
Less than 1 year

Start Date
August / January / June

How You'll Learn

Hybrid
8-Week Courses
Daytime
Evening

Now more than ever, good customer service is key to a company’s success. Learn to manage orders efficiently, communicate with customers effectively and address concerns in a professional manner. Hone organization, self-motivation and teamwork skills that can be applied to customer service positions in a wide variety of industries.

How To Apply

Apply online and pay the $30 application fee.
Submit a copy of one of the following to demonstrate your reading and writing skills:
- High school GPA of 2.60 or above. Transcript must include completed coursework through the 11th grade.*
- ACT, ACCUPLACER® or GED - 2014 Series (165 or higher).*
- Prior college coursework may meet this requirement in whole or in part. Courses must be in the specific area(s), and you must have earned a grade of C or better (2.0 on a 4.0 scale) in the courses.*
- If none of the above apply, sign up for the ACCUPLACER® placement test.

*Unofficial copies of these documents can be sent to admissions@wctc.edu.

Questions on the application process? Visit the Admissions page or contact an enrollment counselor.

Apply Online

Program Details

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Contact Us

Questions? We'd love to help! Connect with our Enrollment team by filling out our online form or by email at enroll@wctc.edu.

Potential Careers

If you enjoy working with people, can think on your feet and have strong problem-solving skills, a career in customer service may be for you. With a degree in customer service, you can find job opportunities in a wide range of industries, products and services.

Customer Service Manager
Guest Relations Specialist
Call Center Representative
Help Desk Technician

High School Eligibility

This program is open to qualified high school applicants. Learn more >

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Career Salaries

$31,800-$51,500, plus potential commission opportunities

Salary range estimates based on wages for related occupations in Waukesha County as reported by Economic Modeling Specialists International (EMSI). Individual wages may vary based on experience, industry, location and specific job requirements.

Check the WCTC Graduate Success Report to view our graduates’ entry wages.

Financial Aid

As a program student, you are eligible to receive:

Financial aid loans
Scholarships
Other forms of assistance

Learn more about financial aid.

Program Courses

Business, Management and Finance Programs

What Makes This Program Unique

Use Customer Relationship Management (CRM) software throughout the curriculum, gaining hands-on experience with industry technology.
Gain exposure to current industry trends through projects and guest speakers from local organizations.
Students can earn a related credential in Business Management through the completion of this program.

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More Credit Opportunities

Dual enrollment offers high school students an opportunity to get a head start in high-demand fields while earning college credits.

Learn More

You may have the opportunity to obtain credit for the college-level skills and knowledge you've already acquired through prior coursework, work experience and more.

Learn More