Course Listing

Spring 2025 Semester Courses

IT Service Management

Course Description

Learn the best practices of IT service management necessary to deliver and control the IT services offered within an organization. Apply the key concepts of ITIL and ITSM in order to provide front-line support to customers. Explore Incident Management, Change Management, Knowledge Management, Request Fulfillment and the Service Catalog, and practice active listening skills and effective communication strategies.

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Days of the week abbreviations: M - Monday; T - Tuesday; W - Wednesday; Th - Thursday; F - Friday; S - Saturday; Su - Sunday

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