Course Listing

Fall 2024 Semester Courses

IT Service Management

Course Description

Learn the best practices of IT service management necessary to deliver and control the IT services offered within an organization. Apply the key concepts of ITIL and ITSM in order to provide front-line support to customers. Explore Incident Management, Change Management, Knowledge Management, Request Fulfillment and the Service Catalog, and practice active listening skills and effective communication strategies.

1 courses found

Course	CRN	Seats Open	Instructor	Tuition Fees	CreditCr	Dates	Days	Times
Course: 154-143-621 IT Service Management	CRN: 10929	Seats: 18	Instructor: Lambach, Cyndi Kaye	Tuition: $484.85	Credit:Cr: 3	Schedule Details: view schedule

Understanding Course Search Results

Classes that are currently full are listed in italics. Waitlists for these courses may be available. View waitlists when you register online, or contact Registration at 262.691.5578.
+ = Course restriction applies, click on the course for more information.
Days of the week abbreviations: M - Monday; T - Tuesday; W - Wednesday; Th - Thursday; F - Friday; S - Saturday; Su - Sunday

Ready to register?

Note the CRN number of the class you want to take, then follow our registration steps.

Didn't find what you were looking for?

Try another search. Use our handy filters to set the semester, delivery type, availability and more.

Start Over