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Fall 2024 Semester Courses

ITIL v3 Foundation

Course Description

Learn the Information Technology Infrastructure Library (ITIL) best practices framework and discover how ITIL can be used to deliver quality IT services within an organization. ITIL focuses on the Service Lifecycle concepts: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Gain an understanding of the ITIL fundamentals, core concepts, IT infrastructure and service management.

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