Technical Certificate
Retailing Leadership
15-credit technical certificate
Develop managerial and analytical skills as applied to product and service retail industries. The certificate emphasis is on the optimization of personnel, inventories, customer satisfaction and promotion initiatives.
| First Semester | |||||
| Course Num | Course Name | Credits | |||
| 104-102 | Marketing Principles | 3 | |||
| 104-190 | Retail Principles | 3 | |||
| 104-191 | Customer Service Management | 3 | |||
| Total Semester Credits | 9 | ||||
| Second Semester | |||||
| Course Num | Course Name | Credits | |||
| 104-192 | Merchandise Management | 3 | * | ||
| 196-195 | Management of Human Resources | 3 | |||
| Total Semester Credits | 6 | ||||
* (Prerequisites or substitutes may apply to this class. Click on course title for specific information.)
What is a Technical Certificate?
A WCTC technical certificate provides an excellent means for those already employed in business to cross train or to expand their knowledge through short-term training opportunities.
How to Get Started
- Prospective certificate students do not need to complete an application for admission to WCTC.
- First semester students may register during Open Registration for General Public.
- Prerequisite and program restrictions may apply.
- After completion of the first certificate course, students declare their intent to complete a certificate.
- Second semester students are eligible to receive priority registration.
Contact Mark Jorgensen at 262.691.5227 for more information.