Technical Certificate
Customer Service Assistant, Level I
13-credit advanced technical certificate
Need to gain a skill set for a new career in a short length of time? The Customer Service Assistant certificates can help students get started in a new career or give added expertise in a current job.
| First Semester | |||||
| Course Num | Course Name | Credits | |||
| 104-191 | Customer Service Management | 3 | |||
| 106-100 | Keyboarding Prof Requirement | 1 | |||
| 106-110 | Microcomputer Bus Apps I | 3 | + | ||
| 801-196 | Oral/Interpersonal Comm | 3 | + | ||
| 809-199 | Psychology of Human Relations | 3 | * | ||
| Total Semester Credits | 13 | ||||
* (Prerequisites or substitutes may apply to this class. Click on course title for specific information.)
What is a Technical Certificate?
A WCTC technical certificate provides an excellent means for those already employed in business to cross train or to expand their knowledge through short-term training opportunities.
How to Get Started
- Prospective certificate students do not need to complete an application for admission to WCTC.
- First semester students may register during Open Registration for General Public.
- Prerequisite and program restrictions may apply.
- After completion of the first certificate course, students declare their intent to complete a certificate.
- Second semester students are eligible to receive priority registration.
Contact Roger Kerkenbush at 262.691.5228 for more information.