Technical Certificate
Customer Service Assistant, Level II
12-credit advanced technical certificate
Take the skills from the Customer Service Assistant Level I even further. Learn additional computer applications in the office setting and sharpen written communication skills to get started in a new career or add expertise to a current job.
Available Sections this Semester
| First Semester | |||||
| Course Num | Course Name | Credits | |||
| 104-102 | Marketing Principles | 3 | |||
| 106-117 | Records and Information Mgmt | 3 | |||
| 106-122 | Microcomputer Bus Apps II | 3 | * | ||
| 801-195 | Written Communication | 3 | + | * | |
| Total Semester Credits | 12 | ||||
* (Prerequisites or substitutes may apply to this class. Click on course title for specific information.)
What is a Technical Certificate?
A WCTC technical certificate provides an excellent means for those already employed in business to cross train or to expand their knowledge through short-term training opportunities.
How to Get Started
- Prospective certificate students do not need to complete an application for admission to WCTC.
- First semester students may register during Open Registration for General Public.
- Prerequisite and program restrictions may apply.
- After completion of the first certificate course, students declare their intent to complete a certificate.
- Second semester students are eligible to receive priority registration.
Contact Roger Kerkenbush at 262.691.5228 for more information.