Medical Assistant student.

Medical Assistant

32-credit Technical Diploma

Watch a video about our Medical Assistant program.

As the demand for healthcare services continues to rise, medical assistants are needed to perform tasks in various clinical settings. The practice of medical assisting directly influences the public's health and well-being. In the Medical Assistant program, prepare for work in offices of physicians, podiatrists, chiropractors and other healthcare practitioners by performing administrative, laboratory and clinical duties. Learn to take health histories, measure vital signs, administer medications, perform electrocardiograms and conduct laboratory tests. Career laddering can lead to roles of advanced responsibility such as office or clinic management. The Medical Assistant Program Goal is to prepare competent entry-level medical assistants in the cognitive (knowledge), psychomotor (skills), and affective (behavior) learning domains.

  • Prepare for jobs such as certified medical assistant, lab assistant, medical assistant or patient care assistant.
  • Incoming students may earn credit for prior learning for specific high school health courses.
  • Upon graduation, be prepared to take the certification exam through the American Association of Medical Assistants to become a Certified Medical Assistant.
  • The WCTC Medical Assistant Program is accredited by the Commission on Accreditation of Allied Health Education Programs ( upon the recommendation of Medical Assistant Education Review Board (MAERB).
    Commission on Accreditation of Allied Health Education Programs
    25400 U.S. Highway 19 North, Suite 158
    Clearwater, FL 33763
  • Wages of recent graduates per Graduate Follow-up Report
    • Three-year Avg. Salary for Full-time Related Employment: $29,422

Review gainful employment information.

Progam Code 31-509-1

Required Courses

Traditional Option

Pathway Option

In traditional option programs, students register for and take a set number of courses each semester, usually five or six. Classes are scheduled throughout the day, and sometimes at night or on weekends, and completed in a conventional manner - two semesters each year.

Generally, most courses are taken on campus in a traditional face-to-face classroom setting. Many students who opt for the traditional college option are those who recently completed high school and those who do not hold full-time jobs.

Completing degree and diploma programs in a traditional manner generally takes one to two years, depending on number of credits and type of program; other completion option programs may be structured differently.

First Semester
 Course NumCourse NameCredits
 509-301 Medical Asst Admin Procedures2  
 509-302 Human Body in Health & Disease3  
 509-303 Medical Asst Lab Procedures 12  
 509-304 Medical Asst Clin Procedures 14  
 501-101 Medical Terminology3 *
 501-104 Culture of Healthcare2 *
 501-107 Digital Literacy Healthcare2 *
Total Semester Credits
Second Semester
 Course NumCourse NameCredits
 501-308 Pharmacology for Allied Health2  
 509-305 Med Asst Lab Procedures 22  
 509-306 Med Asst Clin Procedures 23  
 509-307 Med Office Insurance & Finance2  
 509-309 Medical Law, Ethics & Profess2  
 509-310 Medical Assistant Practicum3  
Total Semester Credits
+ (Proficiency Exam Available)
* (Prerequisites or substitutes may apply to this class.)

View available courses for this term

View course descriptions of all required courses

Credit Transfer Opportunities

WCTC has agreements with local high schools and various four-year colleges and universities that enable students to transition more seamlessly from high school to WCTC to four-year colleges. Transcripted credit agreements provide high school students the opportunity to take WCTC courses at their high schools. Agreements with four-year colleges enable WCTC graduates in selected programs to transfer credits, often at junior-level standing. Agreements currently in place for this program are listed below.

High School Transfer Opportunities

WCTC Course

WCTC Credits Awarded

501-101 Medical Terminology 3
501-104 Culture of Healthcare 2
501-107 Digital Literacy Healthcare 2

Four Year College Transfer Opportunities

Program Specific Agreements

Program Name
Credits Awarded
Marian UniversityBA Community Health and Human Servicesup to 7, 10% tuition discount

General Agreements

There are currently no general college credit agreements for Medical Assistant. For more information, contact your academic advisor.

UW-System Credit Transfer

If you are interested in attending a UW-campus, you should contact a transfer representative at the campus you plan to attend. You may also check credit transfer agreements between WCTC and the UW System to tell you which specific courses and general education classes may be accepted.

Important Cautionary Note:
This information is intended as a general description. Please verify the availability and details of the program that interests you with the transfer coordinator at the receiving institution.

Meet your Instructors

Program instructor, Michelle Bjornstad

Michelle Bjornstad

Phone: 262.695.6201


  • M.Ed., Adult and Continuing Education, Carroll University
  • BS, Biomedical Science, Carroll University
  • AAS, University of Wisconsin-Waukesha
  • Technical Diploma, Medical Assistant -- Waukesha County Technical College


  • Wisconsin Technical College System (WTCS) Certification
  • Certified Medical Assistant (CMA (AAMA))--American Association of Medical Assistants
  • Basic Life Support (BLS) for Healthcare Providers - American Heart Association

Teaching Philosophy

"It is my passion and privilege to stimulate student curiosity and learning by infusing real-life experiences into the classroom, encourage personal and professional development through the implementation of critical life skills and lifelong learning principles, and support each student in achieving their career goal of becoming a competent healthcare professional."

Program instructor, Linda Norton

Linda Norton

Phone: 262.691.5397


  • BSN, Alverno College
  • MS, University of St. Francis

Teaching Philosophy

"Supporting student-centered education, I believe the role of the instructor is to guide students in their construction of knowledge and to assist their development of practical skills as they apply to their chosen field of interest."