IT - Service Desk Technician

Apprenticeship

IT service desk technicians are tasked with fielding incoming technical support communications and tickets; troubleshooting; communicating over the phone, email and online chat; and resolving user inquiries. Additionally, they may schedule maintenance on computer systems and teach clients to use software programs.

Additional details about this program:

  • Obtain employment for apprenticeship training; this is the responsibility of the individual seeking an apprenticeship.
  • While WCTC provides related apprenticeship instruction, the student does not need to apply to the college.
  • The State of Wisconsin oversees the apprenticeship system and will contact WCTC to set a class schedule.
  • The class schedule will be sent to the student from WCTC.
  • Obtain further information about apprenticeship programs by contacting the local apprenticeship representative by visiting by visiting the State's Department of Workforce Development website.

Program Code 50-154-1

Required Courses

+ (Proficiency Exam Available)
* (Prerequisites or substitutes may apply to this class.)

View available courses for this term

View course descriptions of all required courses

Credit Transfer Opportunities

WCTC has agreements with local high schools and various four-year colleges and universities that enable students to transition more seamlessly from high school to WCTC to four-year colleges. Transcripted credit agreements provide high school students the opportunity to take WCTC courses at their high schools. Agreements with four-year colleges enable WCTC graduates in selected programs to transfer credits, often at junior-level standing. Agreements currently in place for this program are listed below.

There are no credit transfer agreements for this program at this time. For more information, contact your academic advisor.

UW-System Credit Transfer

If you are interested in attending a UW-campus, you should contact a transfer representative at the campus you plan to attend. You may also check credit transfer agreements between WCTC and the UW System to tell you which specific courses and general education classes may be accepted.

Important Cautionary Note:
This information is intended as a general description. Please verify the availability and details of the program that interests you with the transfer coordinator at the receiving institution.