Desktop Support Technician student.

Desktop Support Technician

27-credit Technical Diploma

Those in desktop support positions are among the first ones called when a technology problem arises with an employee’s computer or the company’s network.  Technicians’ duties involve providing remote or onsite support, troubleshooting and problem solving. In the Desktop Support Technician program, gain a solid foundation of skills including hardware and software installation and configuration, troubleshooting and problem resolution, customer support and fundamental networking skills. Additionally, the skills gained in this program prepare students for a number of industry certifications.

  • Prepare for jobs such as desktop support technician, desktop support specialist, computer user support specialist or helpdesk technician.
  • Credits earned in the 27-credit Desktop Support Technician program can be applied to the 67-credit IT Computer Support Specialist Associate of Applied Science degree.
  • The IT Student Center provides IT students with a wealth of resources to practice their skills, complete group projects and work with mentors.
  • Select program credits may transfer to other institutions.
  • As a complement to the program, several short-term IT certificates are

Review gainful employment information.

Program Code 31-154-1

Required Courses

First Semester
 Course NumCourse NameCredits
 150-190 Network Fundamentals2  
 154-133 Application Suite3  
 154-135 Fundamentals of Support2  
 631-183 IT Essentials A+3  
 
Total Semester Credits
10
  
Second Semester
 Course NumCourse NameCredits
 150-151 Windows 10 Install/Configure3  
 154-137 Emerging Technologies2  
 
Total Semester Credits
5
  
Third Semester
 Course NumCourse NameCredits
 154-140 ITIL v3 Foundation3  
 154-136 User Mngt/Collaboration Tech3 *
 
Total Semester Credits
6
  
Fourth Semester
 Course NumCourse NameCredits
 154-139 Train the Trainer3  
 631-184 Computer Hardware Repair3  
 
Total Semester Credits
6
  
+ (Proficiency Exam Available)
* (Prerequisites or substitutes may apply to this class.)

View available courses for this term

View course descriptions of all required courses

Credit Transfer Opportunities

WCTC has agreements with local high schools and various four-year colleges and universities that enable students to transition more seamlessly from high school to WCTC to four-year colleges. Transcripted credit agreements provide high school students the opportunity to take WCTC courses at their high schools. Agreements with four-year colleges enable WCTC graduates in selected programs to transfer credits, often at junior-level standing. Agreements currently in place for this program are listed below.

There are no credit transfer agreements for this program at this time. For more information, contact your academic advisor.

UW-System Credit Transfer

If you are interested in attending a UW-campus, you should contact a transfer representative at the campus you plan to attend. You may also check credit transfer agreements between WCTC and the UW System to tell you which specific courses and general education classes may be accepted.

Important Cautionary Note:
This information is intended as a general description. Please verify the availability and details of the program that interests you with the transfer coordinator at the receiving institution.