Customer Service Assistant 2

Technical Certificate

Advance customer service abilities, which include gaining additional computer application skills in the office setting, sharpening written and interpersonal skills and developing an understanding of records management systems in this short-term certificate program. Expand knowledge of the customer service process and learn strategies that can be applied to numerous customer service situations.

  • Evening completion options are available for this certificate.
  • Some credits earned in Customer Service Assistant 2 may be applied toward degree and diploma programs within WCTC’s School of Business.

Required Courses

+ (Proficiency Exam Available)
* (Prerequisites or substitutes may apply to this class.)

View available courses for this term

View course descriptions of all required courses

Credit Transfer Opportunities

WCTC has agreements with local high schools and various four-year colleges and universities that enable students to transition more seamlessly from high school to WCTC to four-year colleges. Transcripted credit agreements provide high school students the opportunity to take WCTC courses at their high schools. Agreements with four-year colleges enable WCTC graduates in selected programs to transfer credits, often at junior-level standing. Agreements currently in place for this program are listed below.

High School Transfer Opportunities

WCTC Course

WCTC Credits Awarded

104-102 3
106-122 3

Four Year College Transfer Opportunities

There are currently no college credit agreements for Customer Service Assistant Certificate, Level II. For more information, contact your academic advisor.

UW-System Credit Transfer

If you are interested in attending a UW-campus, you should contact a transfer representative at the campus you plan to attend. You may also check credit transfer agreements between WCTC and the UW System to tell you which specific courses and general education classes may be accepted.

Important Cautionary Note:
This information is intended as a general description. Please verify the availability and details of the program that interests you with the transfer coordinator at the receiving institution.