Customer Service Assistant 1

12-credit Technical Certificate

Strong customer service skills are essential in many roles within business and industry. Good customer service can help an industry stand apart from its competitors, lead to repeat business and generate new customers based on clients’ positive experience. In the Level 1 certificate, learn basic skills needed to manage customer satisfaction and loyalty, determine customer needs and deal with unhappy customers.

  • Evening completion options are available for this certificate.
  • Some credits earned in Customer Service Assistant 1 may be applied toward degree and diploma programs within WCTC’s School of Business.

Required Courses

First Semester
 Course NumCourse NameCredits
 104-191 Customer Service Management3+ 
 801-196 Oral/Interpersonal Comm3+*
 809-199 Psychology of Human Relations3 *
 106-110 Intro to Software Applications
previously MBA I
Total Semester Credits
+ (Proficiency Exam Available)
* (Prerequisites or substitutes may apply to this class.)

View available courses for this term

View course descriptions of all required courses

Credit Transfer Opportunities

WCTC has agreements with local high schools and various four-year colleges and universities that enable students to transition more seamlessly from high school to WCTC to four-year colleges. Transcripted credit agreements provide high school students the opportunity to take WCTC courses at their high schools. Agreements with four-year colleges enable WCTC graduates in selected programs to transfer credits, often at junior-level standing. Agreements currently in place for this program are listed below.

There are no credit transfer agreements for this program at this time. For more information, contact your academic advisor.

UW-System Credit Transfer

If you are interested in attending a UW-campus, you should contact a transfer representative at the campus you plan to attend. You may also check credit transfer agreements between WCTC and the UW System to tell you which specific courses and general education classes may be accepted.

Important Cautionary Note:
This information is intended as a general description. Please verify the availability and details of the program that interests you with the transfer coordinator at the receiving institution.