Computer Support Specialist

67-credit Associate of Applied Science Degree

Watch a video about our Computer Support Specialist program.

Those working in information technology (IT) computer support roles are tech-savvy problem solvers. They work to install equipment, assist computer users with technology or software issues, troubleshoot when technical or application problems arise, and serve as a resource to help end users with current and emerging technological devices. In the Computer Support Specialist program, gain skills in problem solving, team building, service management and interpersonal communication. Become proficient at installing and updating computer hardware, software and networks, and find solutions to common technical problems.

  • Prepare for jobs such as support technician, help desk analyst, computer support specialist, software trainer, end user support specialist or technology specialist.
  • Involvement in the BIT Connections Club allows members to share and expand upon IT skills through active participation in service learning projects, emerging technology exploration, aspects of global business technology and professional development opportunities.
  • All IT students (Computer Support Specialist, Network Specialist, and Web and Software Developer) take similar courses in their first semester of studies. Should a student determine after the first semester he/she would prefer a different IT program, he/she may switch with minimal credit loss.
  • The IT Student Center provides IT students with a wealth of resources to practice their skills, complete group projects and work with mentors.
  • Select program credits may transfer to other institutions.
  • As a complement to the Computer Support Specialist program, several short-term IT certificates are available within the School of Business.
  • Evening completion options are available.
  • Wages of recent graduates per Graduate Follow-up Report
    • Salary Range: $26,000-$40,000
    • Average Salary: $34,833
    • Median Salary: $38,000
    • Average Entry-Level Salary: $34,833
    • Average Hourly Wage: $16.76
    • Three-year Average Salary: $36,125

Required Courses

First Semester
 Course NumCourse NameCredits
 150-190 Network Fundamentals2  
 152-107 Introduction to Programming2  
 154-133 Application Suite3  
 154-135 Fundamentals of Support2  
 631-183 IT Essentials A+3  
 801-136 English Composition 13+*
 
Total Semester Credits
15
  
Second Semester
 Course NumCourse NameCredits
 107-103 IT Business Strategies3 *
 150-131 Desktop Support WIN 7 Config3 *
 154-137 Emerging Technologies2 *
 804-133 Math & Logic3 *
 809-196 Intro to Sociology3+*
 801-198 Speech3 *
 
Total Semester Credits
17
  
Third Semester
 Course NumCourse NameCredits
 107-032 Info Tech Project Mgmt Tools3  
 152-115 Database Concepts3 *
 154-136 User Mngt/Collaboration Tech3 *
 154-140 ITIL v3 Foundation3 *
 809-166 Intro to Ethics: Theory & App3 *
 809-199 Psychology of Human Relations3 *
 
Total Semester Credits
18
  
Fourth Semester
 Course NumCourse NameCredits
 107-117 IT Co-Op2 *
 107-118 Information Systems Design4 *
 107-184 IT Capstone2 *
 154-139 Train the Trainer3 *
 631-184 Computer Hardware Repair3 *
 809-143 Microeconomics3 *
 
Total Semester Credits
17
  
+ (Proficiency Exam Available)
* (Prerequisites or substitutes may apply to this class.)

View available courses for this term

View course descriptions of all required courses

Credit Transfer Opportunities

WCTC has agreements with local high schools and various four-year colleges and universities that enable students to transition more seamlessly from high school to WCTC to four-year colleges. Transcripted credit agreements provide high school students the opportunity to take WCTC courses at their high schools. Agreements with four-year colleges enable WCTC graduates in selected programs to transfer credits, often at junior-level standing. Agreements currently in place for this program are listed below.

High School Transfer Opportunities

WCTC Course

WCTC Credits Awarded

152-106 Basic Programming/Logic 4
152-107 Introduction to Programming 2

Four Year College Transfer Opportunities

College

Program Name

Credits Awarded

Bellevue UniversityBachelor of Arts, Bachelor of Fine Arts or Bachelor of Scienceup to 67
Capella UniversityBachelor of Science in IT Network Technology minorsup to 88
Capella UniversityBachelor of Science in IT System Development minorsup to 88
Cardinal StritchBachelor of Science in Mgmt Bachelor of Science in Business Admin Bachelor of Science in Strategic Mgmt Inform Systems Bachelor of Science in Human Services Mgmt67
Carroll UniversityComputer Science64
Concordia UniversityBaccalaureate Degreeup to 80
Franklin UniversityBachelor of Science (various)Junior Standing
Herzing UniversityBachelor of Science in Technical Managementup to 73
Kaplan UniversityBachelor of Science in Information TechnologyJunior Standing
MSOEBachelor of Science in ManagementJunior Status
Ottawa UniversityBachelor of Arts in Information Tech Systems Bachelor of Arts in Mgmt of Computer Sciences Bachelor of Arts in Business Administrationup to 80
Silver Lake CollegeBachelor of Science (various)Minimum lf 60
U of PhoenixBachelor of Science (various)varies
Upper Iowa UniversityBachelor of Scienceup to 78
UW-Green BayBachelor of Applied Studies OnlineJunior Status
UW-MilwaukeeBachelor of Science in Information Science & Technology62
UW-OshkoshBachelor of Applied Studies in Leadership & Organizational Studies62
UW-StoutB. S. Career, Technical Education & Trainingup to 60
UW-StoutBachelor of Science in Managementup to 68
Wisconsin Lutheran CollegeBA/BS in Business Management & Leadership67

UW-System Credit Transfer

If you are interested in attending a UW-campus, you should contact a transfer representative at the campus you plan to attend. You may also check credit transfer agreements between WCTC and the UW System to tell you which specific courses and general education classes may be accepted.

Important Cautionary Note:
This information is intended as a general description. Please verify the availability and details of the program that interests you with the transfer coordinator at the receiving institution.

Meet your Instructor

Program instructor, Kathy Brown

Kathy Brown

Phone: 262.691.3408

Education

  • BBA, Management Information Systems, University of Wisconsin - Milwaukee
  • MS, Career and Technical Education, University of Wisconsin - Stout
  • E-LEarning & Online Teaching Certificate, University of Wisconsin - Stout

Certificates

  • ITIL v3 Foundation Certification
  • ITIL CSI Certification
  • ITIL OS&A Certification

Teaching Philosophy

"I am committed to presenting opportunities to my students to help them learn to find and identify information, ask questions, use critical thinking, and ultimately make good decisions that will help them in the classroom and in the business."

Program instructor, Peter Klatt

Peter Klatt

Phone: 262.691.5595

Education

  • BS, Economics, University of Wisconsin – Whitewater
  • MS, Education, University of Wisconsin – Whitewater

Teaching Philosophy

"My goal is to empower students to develop a curiosity and passion for their area of study and career; apply their knowledge to solve real-world problems; transition to greater problem-solving challenges; and recognize that learning is a journey, not a destination."

Program instructor, Melissa Seamonson

Melissa Seamonson

Phone: 262.691.5534

Education

  • BA, Theology, Carthage College - Kenosha
  • MS, Education, University of Wisconsin - Stout

Certificates

  • CompTIA Linux +
  • CompTIA Network+
  • Certified Technical Trainer
  • ITIL v3 Foundation Certification

Teaching Philosophy

"I have found that there is a strong connection between motivation and achievement and I strive to challenge students to find what motivates them and leverage that to help them succeed."

Program instructor, Helen Smith

Helen Smith

Phone: 262.691.5542

Education

  • BS, Management Information Systems, Lakeland College
  • MS, Education, University of Wisconsin - Whitewater
Program instructor, James Suess

James Suess

Phone: 262.691.5354

Education

  • BS, University of Wisconsin – Stout
  • MS, Cardinal Stritch University

Certifications

  • CompTIA+

Teaching Philosophy

"I believe that learning can and should be fun and that students who are active participants learn much more than those whose participation is largely passive."