Computer Support Specialist student.

IT - Computer Support Specialist

63-credit Associate of Applied Science Degree

Watch a video about our Computer Support Specialist program.

Those working in information technology (IT) computer support roles are tech-savvy problem solvers. They work to install equipment, assist computer users with technology or software issues, troubleshoot when technical or application problems arise, and serve as a resource to help end users with current and emerging technological devices. In the Computer Support Specialist program, gain skills in problem solving, team building, service management and interpersonal communication. Become proficient at installing and updating computer hardware, software and networks, and find solutions to common technical problems.

  • Prepare for jobs such as support technician, help desk analyst, computer support specialist, software trainer, end user support specialist or technology specialist.
  • Involvement in the BIT Connections Club allows members to share and expand upon IT skills through active participation in service learning projects, emerging technology exploration, aspects of global business technology and professional development opportunities.
  • All IT students (Computer Support Specialist, Network Specialist, and Web and Software Developer) take similar courses in their first semester of studies. Should a student determine after the first semester he/she would prefer a different IT program, he/she may switch with minimal credit loss.
  • The IT Student Center provides IT students with a wealth of resources to practice their skills, complete group projects and work with mentors.
  • Select program credits may transfer to other institutions.
  • As a complement to the Computer Support Specialist program, several short-term IT certificates are available within the School of Business.
  • Evening completion options are available.
  • Wages of recent graduates per Graduate Follow-up Report
    • Three-year Avg. Salary for Full-time Related Employment: $35,922

Program Code 10-154-3

Required Courses

Traditional Option

Pathway Option

In traditional option programs, students register for and take a set number of courses each semester, usually five or six. Classes are scheduled throughout the day, and sometimes at night or on weekends, and completed in a conventional manner - two semesters each year.

Generally, most courses are taken on campus in a traditional face-to-face classroom setting. Many students who opt for the traditional college option are those who recently completed high school and those who do not hold full-time jobs.

Completing degree and diploma programs in a traditional manner generally takes one to two years, depending on number of credits and type of program; other completion option programs may be structured differently.

First Semester
 Course NumCourse NameCredits
 150-190 Network Fundamentals2  
 152-107 Introduction to Programming2+ 
 154-133 Application Suite3  
 631-183 IT Essentials A+3  
 107-102 IT Support2 *
 801-136 English Composition 13+ 
 
Total Semester Credits
15
  
Second Semester
 Course NumCourse NameCredits
 154-137 Emerging Technologies2  
 890-108 Employment Success1+*
 150-151 Windows 10 Install/Configure3 *
 150-137 MS Server 20163 *
 801-198 Speech3+*
 804-133 Math & Logic3 *
 
Total Semester Credits
15
  
Summer Semester
 Course NumCourse NameCredits
 809-196 Intro to Sociology3+*
 
Total Semester Credits
3
  
Third Semester
 Course NumCourse NameCredits
 107-103 IT Business Strategies3+ 
 152-115 Database Concepts and SQL3  
 154-140 ITIL v3 Foundation3  
 631-184 Computer Hardware Repair3  
 809-199 Psychology of Human Relations3 *
 
Total Semester Credits
15
  
Fourth Semester
 Course NumCourse NameCredits
 107-184 IT Capstone2  
 154-139 Train the Trainer3  
 107-137 IT Internship1 *
 107-119 System Analysis Agile Methods3 *
 107-029 Project Management for IT3 *
 809-143 Microeconomics3 *
 
Total Semester Credits
15
  
+ (Proficiency Exam Available)
* (Prerequisites or substitutes may apply to this class.)

View available courses for this term

View course descriptions of all required courses

Credit Transfer Opportunities

WCTC has agreements with local high schools and various four-year colleges and universities that enable students to transition more seamlessly from high school to WCTC to four-year colleges. Transcripted credit agreements provide high school students the opportunity to take WCTC courses at their high schools. Agreements with four-year colleges enable WCTC graduates in selected programs to transfer credits, often at junior-level standing. Agreements currently in place for this program are listed below.

High School Transfer Opportunities

WCTC Course

WCTC Credits Awarded

631-183 IT Essentials A+ 3
809-196 Intro to Sociology 3

Four Year College Transfer Opportunities

Program Specific Agreements

College
Program Name
Credits Awarded
Cardinal StritchAny Bachelor Degree in the College of Business and Management60+
Carroll UniversityBS Information Technologyup to 64
UW-MilwaukeeBS Information Science & Technology60+
UW-OshkoshBS Leadership and Organizational Studiesup to 68
UW-StoutBachelor of Science in Information and Communication Technologiesup to 60

General Agreements

College
Program Name
Credits Awarded
Concordia UniversityAny BachelorsVaries
Franklin UniversityBachelor of Science (various)Junior Standing
Lakeland UniversityAny Bachelors DegreeCredits vary, check with Lakeland
Mount Mary UniversityBachelor DegreeJunior Standing
Ottawa UniversityBachelor of Arts or Scienceup to 80, and 35%+ tuition disccount for WCTC grads
Purdue University GlobalAny Bachelorscredits vary, 20% tuition discount
Upper Iowa UniversityBachelor of Scienceup to 78
UW-Green BayOrganizational Leadership - Bachelor of Applied StudiesBlock of 60 credits
UW-StoutB. S. Career, Technical Education & Trainingup to 60
UW-StoutBachelor of Science in Managementup to 60
UW-WaukeshaBachelor of Applied Arts and Sciences (BAAS)60-Junior Standing
Wisconsin Lutheran CollegeBA/BS in Business Management & Leadership50-70

UW-System Credit Transfer

If you are interested in attending a UW-campus, you should contact a transfer representative at the campus you plan to attend. You may also check credit transfer agreements between WCTC and the UW System to tell you which specific courses and general education classes may be accepted.

Important Cautionary Note:
This information is intended as a general description. Please verify the availability and details of the program that interests you with the transfer coordinator at the receiving institution.

Meet your Instructor

Program instructor, Kathy Brown

Kathy Brown

Phone: 262.691.3408

Education

  • BBA, Management Information Systems, University of Wisconsin - Milwaukee
  • MS, Career and Technical Education, University of Wisconsin - Stout
  • E-Learning & Online Teaching Certificate, University of Wisconsin - Stout

Certificates

  • ITIL v3 Foundation Certification
  • ITIL CSI Certification
  • ITIL OSA Certification

Teaching Philosophy

"I am committed to presenting opportunities to my students to help them learn to find and identify information, ask questions, use critical thinking, and ultimately make good decisions that will help them in the classroom and in the business."

Program instructor, Melissa Seamonson

Melissa Seamonson

Phone: 262.691.5534

Education

  • BA, Theology, Carthage College - Kenosha
  • MS, Education, University of Wisconsin - Stout

Certificates

  • CompTIA Linux +
  • CompTIA Network+
  • Certified Technical Trainer
  • ITIL v3 Foundation Certification

Teaching Philosophy

"I have found that there is a strong connection between motivation and achievement and I strive to challenge students to find what motivates them and leverage that to help them succeed."

Program instructor, James Suess

James Suess

Phone: 262.691.5354

Education

  • BS, University of Wisconsin – Stout
  • MS, Cardinal Stritch University

Certifications

  • CompTIA+

Teaching Philosophy

"I believe that learning can and should be fun and that students who are active participants learn much more than those whose participation is largely passive."