Automotive Leaders

12-credit Certificate

Learn the skills needed to manage customer service efforts, including maintaining customer satisfaction and loyalty, and expanding the customer service process. Practice necessary skills for speaking and listening, team development, conflict resolution and interpersonal communication. Explore new and emerging technologies in the auto industry and explore basic physics concepts.

  • This certificate complements other automotive programs in the School of Applied Technologies.

Required Courses

First Semester
 Course NumCourse NameCredits
 196-125 Management of Customer Service
previously Customer Service Management
3+*
 
Total Semester Credits
3
  
Second Semester
 Course NumCourse NameCredits
 806-139 Survey of Physics3  
 
Total Semester Credits
3
  
Third Semester
 Course NumCourse NameCredits
 801-196 Oral/Interpersonal Comm3+ 
 
Total Semester Credits
3
  
Fourth Semester
 Course NumCourse NameCredits
 602-182 Automotive Emerging Technolog3  
 
Total Semester Credits
3
  
+ (Proficiency Exam Available)
* (Prerequisites or substitutes may apply to this class.)

View available courses for this term

View course descriptions of all required courses

Credit Transfer Opportunities

WCTC has agreements with local high schools and various four-year colleges and universities that enable students to transition more seamlessly from high school to WCTC to four-year colleges. Transcripted credit agreements provide high school students the opportunity to take WCTC courses at their high schools. Agreements with four-year colleges enable WCTC graduates in selected programs to transfer credits, often at junior-level standing. Agreements currently in place for this program are listed below.

There are no credit transfer agreements for this program at this time. For more information, contact your academic advisor.

UW-System Credit Transfer

If you are interested in attending a UW-campus, you should contact a transfer representative at the campus you plan to attend. You may also check credit transfer agreements between WCTC and the UW System to tell you which specific courses and general education classes may be accepted.

Important Cautionary Note:
This information is intended as a general description. Please verify the availability and details of the program that interests you with the transfer coordinator at the receiving institution.