Course Listing

Fall 2024 Semester Courses

Management of Customer Service

Course Description

Develop the skills, attitudes, and thinking patterns needed to manage customer satisfaction and loyalty. Learn to lead and expand the customer service process, examine the tools for dealing with unhappy customers, and explore the skills for analyzing customer needs.

4 courses found

Course	CRN	Seats Open	Instructor	Tuition Fees	CreditCr	Dates	Days	Times
Course: 196-125-001 Management of Customer Service	CRN: 10465	Seats: 5	Instructor: Wiktorek, Jenny M	Tuition: $484.85	Credit:Cr: 3	Dates: 08/19/24-10/07/24	Days: MondayM	Times: 06:00pm-08:50pm
Course: 196-125-003 Management of Customer Service	CRN: 10466	Seats: 13	Instructor: Smathers, Marc D	Tuition: $484.85	Credit:Cr: 3	Schedule Details: view schedule
Course: 196-125-004 Management of Customer Service	CRN: 10467	Seats: 16	Instructor: Powell, Veronica R	Tuition: $484.85	Credit:Cr: 3	Schedule Details: view schedule
Course: 196-125-002 Management of Customer Service	CRN: 10948	Seats: 16	Instructor: Powell, Veronica R	Tuition: $484.85	Credit:Cr: 3	Schedule Details: view schedule

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Days of the week abbreviations: M - Monday; T - Tuesday; W - Wednesday; Th - Thursday; F - Friday; S - Saturday; Su - Sunday

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