Course Listing

Fall 2024 Semester Courses

Fundamentals of Support

Course Description

Apply problem-solving techniques and communication skills in providing technical support to end users. Gain hands-on experience using service management applications. Use various software applications to log, track, maintain and resolve computer issues. Understand how giving and receiving feedback, thinking critically, making effective decisions, and active listening enhance customer service skills for computer end users. Students will also develop tools and strategies for training and technical writing.

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Days of the week abbreviations: M - Monday; T - Tuesday; W - Wednesday; Th - Thursday; F - Friday; S - Saturday; Su - Sunday

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